At Helkan Cargo, accessible via https://helkancargo.com, protecting the privacy of our website visitors and customers is a key priority. This Privacy Policy explains the types of information collected and recorded by helkancargo.com, as well as how that information is used and protected.
This website is operated by Helkan Cargo (Pvt) Ltd, a logistics and courier services provider with operations in Sri Lanka, and supported by Aurinko Services Oy in Finland. Together, we provide international and domestic shipping, cargo handling, and related logistics services.
If you have any questions or require further clarification regarding this Privacy Policy, please do not hesitate to contact us using the contact details provided on this website.
This Privacy Policy applies solely to our online activities and is valid for visitors to our website in relation to the information they share and or that is collected through helkancargo.com. It does not apply to information collected offline or through any channels other than this website
Consent
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information we collect
We may collect personal information when you:
Submit an enquiry or contact form
Request courier or logistics services
Communicate with us via email or phone
The information collected may include:
Name
Email address
Phone number
Address or location details
Shipment-related information
Any additional information you choose to provide
We only collect information that is necessary to provide our services and respond to enquiries.
How we use your information
We use the information we collect to:
Respond to enquiries and service requests
Provide logistics and courier services
Communicate service updates and support information
Improve website performance and user experience
Maintain internal records and service history
Ensure security and prevent misuse of our services
We do not sell or rent personal information to third parties.
Log Files
Helkan Cargo follows standard procedures for using log files. These files automatically record visitors when they access the website.
Log file information may include:
Internet Protocol (IP) address
Browser type
Internet Service Provider (ISP)
Date and time of access
Referring and exit pages
This information is used for website administration, analytics, and performance monitoring. It is not linked to personally identifiable information.
Cookies and Web Beacons
Our website uses cookies to improve user experience. Cookies store information such as:
Visitor preferences
Pages visited on the website
This helps us understand how visitors use the site and allows us to improve functionality. You can disable cookies through your browser settings if you prefer.
Advertising Partners Privacy Policies
Helkan Cargo does not actively display third-party advertising on this website.
However, if advertising services are added in the future, third-party partners may use cookies or similar technologies to measure performance and personalise content.
We encourage users to review the privacy policies of any third-party advertising services they interact with.
Third Party Privacy Policies
Helkan Cargo’s Privacy Policy does not apply to other websites or services linked from our website.
We advise users to review the privacy policies of external websites for detailed information about their practices and data handling.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
Request details about personal data collected
Request deletion of personal data
Request that personal data not be sold
If you make a request, we will respond within one month.
To exercise these rights, please contact us using the details provided below.
GDPR Data Protection Rights
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of personal data
Restrict or object to data processing
Request data portability
If you would like to exercise any of these rights, please contact us. We will respond within one month.
Children's Information
Helkan Cargo does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information through our website, please contact us immediately, and we will take appropriate steps to remove the information.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
- Email: info@helkancargo.com
- Support: support@helkancargo.com
- Website: https://helkancargo.com